Operating procedures and instructions for the emergency repair kit for Samsung / Nextmove machines
Goal
This kit is to simplify the process of identifying and repairing drive and motor problems on site on older obsolete systems. It uses the spare service exchange stock harvested from refurbishments, rebuild and drive upgrades. This kit solves the following problems
- Attempting to successfully diagnose a faulty problem on phone support
- Successfully identifying the correct stock items
- Sending an engineer without the correct parts
- Reducing cost to customer where the root cause of a problem is not clear
- Improve first time fix, as all potential parts are on site to test
- Move the drive programming function to the engineer on site by sending a drive programming unit
Machines Covered
This kit is only suitable for the following machine types, using a Nextmove control system.
Does not apply to machines that have been upgraded to the Beckhoff control system
| Machine Type |
|---|
| Flowline |
| Saw |
| ZX3 / 4 |
| Microline |
Process
| Team | Trigger | Task |
|---|---|---|
| Service Support | Customer reports a drive / servo problem | Attempt phone and online diagnostics. If parts are needed request L0099901
Liaise with parts team to book engineer to meet crate on site (PO from customer needed) |
| Parts | Customer / service request for quote | Quote for L0099901 |
| Parts | Wait for customer PO | Process Sales Order
Arrange pick up / returns form - add to crate |
| Stores | Sales order requested | Dispatch crate for next day delivery |
| Stores | Crate received back to Stuga | Replenish missing stock items
Update the free text works order with parts identified |
Parts
Drawings
Draft
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