Reporting Faults On Stuga Machines - Best Practice

How to report machine issues to Stuga to enable fast and efficient resolution of a fault

Why

Stuga machines have a number of recording systems that allow the Service team to diagnose reported problems and find the root cause.

• Diagnostic timestamp logs
• Diagnostic Database storage
• Video recording and playback

A standardised reporting system enables the Stuga support team to quickly and efficiently diagnose a fault by establishing patterns that may be missed by an operator or management.

...The camera recording facility is overwritten after around 5 days so timely reporting is critical, same day or next day is best

Accuracy Issues

There are many root causes to accuracy problems. The following information needs to be recorded when reporting an accuracy problem:

Accuracy Issue Information Required

Importance	Information	Example
Crucial	When it happened (Date and Time)	06/10/2023 1:15pm
Crucial	Batch Number and piece number of the piece that has an issue. This information is on the piece label and is used to create a remake	Batch - 3480 Piece Number 52
Crucial	Classify the accuracy problem Length undersize Length oversize Arrow Head out Operation Position Out Cut Angle	Length oversize Cut Angle
Crucial	Measurement - how much out is it?	+6mm
Useful	Profile Type - What shape / class is the profile? Outerframe T Transom Z transom Casement Sash Door T/ Z Midrail Flush Sash	Outerframe
Useful	Profile Code	7503

...What happens next: The team will take this information and search the diagnostics. We will be looking for a pattern across all the pieces reported and comparing to any previous reports. The video playback may be used to see if an obvious issue can be spotted. The team may ask the operator to run some diagnostic tests

Profile Jamming

Profile Jam Information Required

Importance	Information	Example
Crucial	When it happened (Date and Time)	06/10/2023 1:15pm
Useful	Batch Number and piece number of the piece that has an issue. This information is on the piece label and is used to create a remake	Batch - 3480 Piece Number 52
Crucial	Where Machining centre Saw	Saw
Useful	Profile Type - What shape / class is the profile? Outerframe T Transom Z transom Casement Sash Door T/ Z Midrail Flush Sash	Outerframe
Useful	Profile Code	7503

Machine Stops with No Error Message

en none 0

Draft