Device Magic to Monday Synchronisation Updates

Details of updates to Device Magic and Monday Synchronisation

Problem

Device Magic and Monday existed in very seperate worlds. This makes it frustrating and inefficient for the service team

• Every dob has to be individually assigned to an engineer
• Easy to miss jobs when assigning
• Service Engineers have no reminder of outstanding issues
• Service Engineers have to input data twice in Device Magin and Monday
• Service team have to double check ad close the loop on outstanding issues

Solution

Thanks to a new "API" in Monday and some advances in online IT systems, we have been able to link Device Magic and Monday.com in a reliable and robust way. This means data can be shared between both apps and current manual tasks can be automated. The system works by

• Automatically Synchronising an online database with all Monday outstanding Service Jobs.
• Device Magic form has access to this database and can read in these jobs on a particular machine after the customer and build number are selected.
• Engineer can select any one of these jobs (or add a new one) and enter details on this particular job
• Engineer can identify if the job is resolved
• Engineer can enter root cause analysis if the problem is marked as resolved

Screenshots

New Section on Form	Ready to Select a Job	List of Outstanding Jobs (or add New)	Details to enter on a Selected Job

Device Magic to Monday Automation

When the Form is submitted, the entries that have been made against each job will automatically create an update for the job in Monday
en none 0

Draft