L0099901 Emergency Kit Samsung Nextmove Drive Repair

Operating procedures and instructions for the emergency repair kit for Samsung / Nextmove machines

L0099901_Emergency_Kit_Samsung_Nextmove_Drive_Repair_L0099901.jpg

Goal

This kit is to simplify the process of identifying and repairing drive and motor problems on site on older obsolete systems. It uses the spare service exchange stock harvested from refurbishments, rebuild and drive upgrades. This kit solves the following problems

• Attempting to successfully diagnose a faulty problem on phone support
• Successfully identifying the correct stock items
• Sending an engineer without the correct parts
• Reducing cost to customer where the root cause of a problem is not clear
• Improve first time fix, as all potential parts are on site to test
• Move the drive programming function to the engineer on site by sending a drive programming unit

...The drive programmers are extremely rare so must be treated with care and must be returned

Warranty

These parts are offered as second and emergency repair item only and are not offered with a warranty

Machines Covered

This kit is only suitable for the following machine types, using a Nextmove control system.

Does not apply to machines that have been upgraded to the Beckhoff control system

Machine Type
Flowline
Saw
ZX3 / 4
Microline

Process

Team	Trigger	Task
Service Support	Customer reports a drive / servo problem	Attempt phone and online diagnostics. If parts are needed request L0099901 Liaise with parts team to book engineer to meet crate on site (PO from customer needed)
Parts	Customer / service request for quote	Quote for L0099901
Parts	Wait for customer PO	Process Sales Order Arrange pick up / returns form - add to crate
Stores	Sales order requested	Dispatch crate for next day delivery
Stores	Crate received back to Stuga	Replenish missing stock items Update the free text works order with parts identified

Drawings

en none 0

Draft