]> 2026-05-26T08:18:58+02:00 Monday - Putting Customer Machines On Stop 0 en Draft Correct process for placing a customer on /off stop Very easy 1 minute(s) It is important that everyone does this the same way or confusion and frustration will follow. It is also important to understand how the relationship between a Machine and it’s contract works * Each machine on the “Machine” board needs to link to a “Contract” on the “Service Contracts” board * This allows multiple Machines to have the same “Contract” – eg Customade group contract * The “Contract” is the electronic version or equivalent to the bit of paper that the customer has signed, and contains the start and end dates, etc * For machines that have no contract, I have set up some other “General” contract types. These General Types are not machine specific – ** PAYG – General Pay as you go ** OnStop – Customer is on stop and nothing should be supplied ** AskFirst – Ask KG or management first before supplying goods and services ** Proforma – Payment required before supply of goods and services ** PreDelivery – Before warranty starts false en none # Open the Machines board # In the “Search / Filter Board” oval box at the top left, Filter by the customer name (just a few letters are needed) # Click on the “Service Contract” column # Type “General” and then select  “General On Stop” or “General On Hold” Repeat for each machine this applies to (some machines may be under warranty) # Open the Machines board # In the “Search / Filter Board” oval box at the top left, Filter by the customer name (just a few letters are needed) # Click on the “Service Contract” column # Type a few letters of the customer name and then select the appropriate existing contract Putting a customer’s machines “on stop” or “on hold” 2. Putting a customer’s machines back onto contract following “on stop” or “on hold” Monday On Stop Customer Contract 2019-09-09T11:03:56Z 2458735.9610648 Monday - Putting Customer Machines On Stop 0 false false 0 0