Voir la source de Reporting Faults On Stuga Machines - Best Practice

{{Tuto Details
|Description=<translate>How to report machine issues to Stuga to enable fast and efficient resolution of a fault</translate>
}}
<translate>=Why=
Stuga machines have a number of recording systems that allow the Service team to diagnose reported problems and find the root cause. 

*Diagnostic timestamp logs
*Diagnostic Database storage
*Video recording and playback

A standardised reporting system enables the Stuga support team to quickly and efficiently diagnose a fault by establishing  patterns that may be missed by an operator or management.
{{Warning|...The camera recording facility is overwritten after around 5 days so timely reporting is critical, same day or next day is best}}<br />[https://lucid.app/publicSegments/view/991816a5-f7df-4020-8d47-bd5d3e2b718d Printable Pdf Link]

=Accuracy Issues=
There are many root causes to accuracy problems. The following information needs to be recorded when reporting an accuracy problem:
{| class="wikitable"
|+Accuracy Issue Information Required
!Importance
!Information
!Example
|-
|Crucial
|When it happened (Date and Time)
|06/10/2023 1:15pm
|-
|Crucial
|Batch Number and piece number of the piece that has an issue. 
This information is on the piece label and is used to create a remake
|Batch - 3480
Piece Number 52
|-
|Crucial
|Classify the accuracy problem

*Length undersize
*Length oversize
*Arrow Head out
*Operation Position Out
*Cut Angle
|Length oversize
Cut Angle
|-
|Crucial
|Measurement - how much out is it?
| +6mm
|-
|Useful
|Profile Type - What shape / class is the profile?

*Outerframe
*T Transom
*Z transom
*Casement Sash
*Door T/ Z
*Midrail
*Flush Sash
|Outerframe
|-
|Useful
|Profile Code
|7503
|}
{{Info|...What happens next: The team will take this information and search the diagnostics. We will be looking for a pattern across all the pieces reported and comparing to any previous reports. The video playback may be used to see if an obvious issue can be spotted. The team may ask the operator to run some diagnostic tests}}

=Profile Jamming=
{| class="wikitable"
|+Profile Jam Information Required
!Importance
!Information
!Example
|-
|Crucial
|When it happened (Date and Time)
|06/10/2023 1:15pm
|-
|Useful
|Batch Number and piece number of the piece that has an issue. 
This information is on the piece label and is used to create a remake
|Batch - 3480
Piece Number 52
|-
|Crucial
|Where
Machining centre 

Saw
|Saw
|-
|Useful
|Profile Type - What shape / class is the profile?

*Outerframe
*T Transom
*Z transom
*Casement Sash
*Door T/ Z
*Midrail
*Flush Sash
|Outerframe
|-
|Useful
|Profile Code
|7503
|}
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=Machine Stops with No Error Message=</translate>
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|Language=en
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{{Tuto Status
|Complete=Draft
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